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FCD Brands follows the terms and conditions outlined below for returns and exchanges:
Refunds are offered only in exceptional cases. Currently, we do not offer refunds for cash-on-delivery (COD) orders.
Refund Process: If a refund is approved, a credit will be applied to your Credit/Debit card within 14 business days. If you do not receive the refund within this period, please contact your bank. Refunds for sale items are not available.
A flat shipping fee of PKR 99 will be applied to all nationwide orders.
For returns or exchanges, customers are required to courier the product to the following address:
FCD Brands Online Store
[Insert Full Address Here]
Please include the order number on the parcel.
Shipping times for exchanged items may vary depending on your location. FCD Brands will bear the shipping cost if the provided order was damaged, incorrect, or incomplete. Otherwise, customers are responsible for the shipping cost for returns and exchanges.
We keep track of all customer shipments after dispatch in collaboration with our courier partners. However, we cannot guarantee delivery in every case. If you have not received your order within 7 days of dispatch, please contact our customer service team at [insert contact number] or email us at fcdbrands@gmail.com.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order