Privacy Policy

Table of Contents

  1. Introduction
  2. Information Collection
  3. Use of Information
  4. Marketing Updates
  5. Your Rights

Introduction

At FCD Brands, protecting your privacy is our top priority. This policy explains what personal information we collect, how we use it, who has access to it, and your rights regarding your personal information.

This Privacy Policy does not apply to third-party websites or services linked through our website. FCD Brands is not responsible for any information shared with third parties via these links. Please read the Privacy Policy of these third parties before providing your information. By using fcdbrands.com, you agree to our Privacy Policy and Terms of Use.

Information Collection

We may collect and use the following personal data for our services:

  1. Personal Contact Information: Name, title, address, email address, and telephone number for account registration and order processing.
  2. Transaction Details: Records of purchases, orders, and queries.
  3. Communication Records: Conversations through telephone, email, live chat, social media, or other platforms.
  4. Website Interaction Data: Information about your visits to our website, including pages accessed, links clicked, and search activities.
  5. Device Information: IP address, device type, browser type, operating system, geographic location, and other technical data.
  6. Cookies: Non-personal data collected via cookies for statistical analysis and user experience improvement. Cookies may be temporary (session cookies) or stored for no longer than 24 months on your device. You can delete cookies from your browser settings.

Use of Information

FCD Brands collects, processes, and discloses your information only for the following purposes:

  1. To create your personal account on fcdbrands.com.
  2. To process your orders and manage deliveries.
  3. To send updates about your order status or delivery (e.g., via email or SMS).
  4. To send marketing updates, newsletters, and catalogs (if subscribed).
  5. To analyze purchasing habits and offer tailored marketing.
  6. To comply with legal requirements or disclose information to fraud prevention agencies.

We will retain your data only as long as necessary to fulfill our services or as required by law. Once the retention period ends, your data will be deleted.

Marketing Updates

We may send periodic marketing communications to users who subscribe to our services. These include updates about new products, services, and promotions.

You can opt out of receiving promotional emails and messages by:

  1. Unsubscribing through the link provided in the email.
  2. Contacting us at fcdbrands@gmail.com.

Please note that unsubscribing may take some time to process, and you may still receive transactional or mandatory communications.

By using our website and providing your mobile number, you consent to receive calls or text messages regarding your orders. Consent is not a condition for purchase, and standard message rates may apply.

Your Rights

You have the right to:

  1. Request access to the personal data we hold about you.
  2. Request correction or removal of incorrect, incomplete, or irrelevant data.
  3. Opt-out of receiving marketing communications.

To exercise your rights or seek further assistance, please contact us via:

Contact Us

For inquiries or support, feel free to contact us at:

Support Hours:

  • Monday to Friday: 9:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 4:00 PM